Hospitality and catering services in the household

FREEDOM TO ESTABLISH
 
A natural person - citizen (the lessor - a citizen of the Republic of Croatia and citizens of the EU/EEA and Switzerland) can provide services on a permanent basis in Croatia, with registration of establishment in Croatia and submission of the following documentation or fulfillment of the following conditions:

• request for obtaining a decision on approval for the provision of hospitality and catering services in the households
• proof of ownership of the facility where the services will be provided
• proof of “usability” of the building (according to the Building Act)
• general and specific conditions for the type, ie. type and category of the facility are prescribed by the general part of the Ordinance and the annexes to the Ordinance
• prior written consent of the co-owner for short-term rental in accordance with the regulation governing the management and maintenance of buildings. 

Fees
 
EUR 9.29 for obtaining the Decision
 
Payments are made according to the State budget, but depend on the county.
 
Costs of the procedure (per diems, travel and accommodation costs for the members of the commission (if any, to be paid later)
 

e-Service   First option: e-Service (available to EU/EEA citizens)   Second option: Administration office for the county (for sending photographed or scanned documentation) with signature and without stamp)

 
Competent authority and regulations
Ministry of Tourism and Sport
Prisavlje 14, 10 000 Zagreb
+385 1 6161 243
pravni@mints.hr
 
Competent administrative bodies according to the place where the facility is located:
Administration office for the county, i.e. the administrative body of the City of Zagreb competent for catering activities
 
Hospitality and Catering Industry Act (OG 85/15, 121/16, 99/18, 25/19, 98/19, 32/20, 42/20, 126/21, 152/24 - consolidated text)
Ordinance on classification and categorization of facilities in which hospitality and catering services are provided in the households (OG 9/16, 54/16, 61/16, 69/17 - consolidated text, Amendments (OG 120/19)
Building Act (OG 155/25)
Act on Building Management and Maintenance (OG 152/24)
 
Authorization
 
Decision on meeting the minimum requirements for the provision of hospitality and catering services in the households
 
Deadline: 60 days
 
Legal remedies
 
Possibility to appeal to the Ministry of Tourism and Sport, Prisavlje 14, 10 000 Zagreb or to pisarnica@mints.hr, within 15 days of delivery of the decision, without paying the administrative fee.